Accessibility

How to use the Accessibility features on Mthingz and Mobile App

We are continually working to improve the accessibility of the mthingz store and the mthingz mobile application (“Mobile Application”) so that our customers, including those with disabilities, can more easily and fully experience all of the innovative products, tools and services that Mthingz offers.

How to browse Mthingz using accessibility features on a desktop computer

  1. Use the screen magnifier and large font support that are built into your browsers: « Ctrl/Cmd » and « + » / « Ctrl/Cmd » and « – » / « Ctrl/Cmd » and «0 »
  2. Customize your reading experience: On your internet browser window, activate the reader view directly from the address bar. Reader view is accessible via the dedicated icon in the search bar and compatible with Firefox, Safari, Opera and Edge browsers. To access it, press F9 or Ctrl + Shift + R.
  3. Use the keyboard navigation: Use the tab and arrow keys on the keyboard to scroll up and down the page and to access any specific link.
  4. Tips for screen readers:
    1. When you’re ready to buy, use your screen reader’s “Button” quick navigation hotkey to go to the “Buy Now” or “Add to Cart” buttons.
    2. If you get stuck in a page section that continuously loads images, use your screen reader’s heading keys to navigate to a heading outside that section.
    3. Product search result titles are structured as headings. On a computer, use the heading keys or heading dialog to navigate your search results. On your mobile device, use the appropriate gestures to navigate the headings.
  5. Enable Mobile Accessibility Features: Mobile accessibility features are designed for users with visual, hearing or mobility impairments to simplify the use of an Android or iOS device.
    1. To enable accessibility features on Android:
      1. Open the Settings application on your device.
      2. Tap Accessibility, and then tap Accessibility Menu.
      3. Turn on the Accessibility Menu Shortcut.
      4. To accept the permissions, tap OK.
    2. To enable accessibility features on iOS:
      1. Open the Settings app on your device.
      2. Go to settings, then Accessibility.
      3. Choose the accessibility features you want to enable from the categories provided (vision, physical and motor, hearing, general).

You can also enhance your shopping experience by shopping on mthingz using your voice with Alexa and shopping on the mthingz  Frustration-Free packaging are designed to alleviate “wrap rage” by avoiding plastic clamshell casings, plastic bindings, and wire ties – all materials that make it more difficult for customers to access items.

Getting help

For help related to your shopping experience or to report an issue, please Contact Us.

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Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@mthingz.com. If your return is accepted, we will contact you to organize collection of the returned item.

You can always contact us for any return question at email: sales@mthingz.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions/non-returnable items

Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Mthingz Return Policy

We hope it doesn’t happen, but there may be an unfortunate occasion when something doesn’t go quite right with your order from Mthinghz.  The item you get may be missing parts, not work properly, or be defective in some other way.  You may get the wrong item, or your order may not arrive at all.